Shipping policy

Last updated: October 2026

At Trini Born Brand, we want you to know what to expect when you order. Shipping options and charges are shown at checkout based on your delivery address and the items in your order.

Processing and delivery

Orders are generally reviewed and processed within 5–10 business days after purchase confirmation. Orders placed on weekends or public holidays begin processing the next business day. Processing time is separate from transit time.

Our estimated delivery window is 3–4 weeks from the order date. This is an estimate, not a guaranteed arrival date. Production, holiday demand, carrier delays, customs, and the destination can affect timing. You’ll receive an order confirmation after purchase and a shipping confirmation with tracking when your order is dispatched.

BFCM bundles

During the BFCM promotion, bundle items ship directly from our fulfillment partner to your delivery address, rather than being sent to us first. Please allow at least two weeks from the order date; our estimated delivery window remains 3–4 weeks, and holiday demand or international transit may take longer. We cannot guarantee delivery by a specific holiday date.

Where we ship and what it costs

We ship to the United States and select international destinations available at checkout. We no longer offer a separate Trinidad & Tobago-only shipping line. If your destination is unavailable at checkout, contact us before ordering.

Shipping charges are calculated and displayed at checkout. Qualifying orders of $100 or more receive free shipping. Any applicable shipping charge will be shown before you complete your purchase.

Tracking

Once your order ships, we’ll email your tracking details. Please allow 24–48 hours for tracking to become active in the carrier’s system.

International orders

International shipments may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are not included in your order total and are the customer’s responsibility. Customs processing can also delay delivery.

Delays, lost or damaged packages

Carrier backlogs, customs, public holidays, severe weather, and other high-volume periods can extend delivery times. We’ll communicate known delays when we can.

If an order arrives damaged or is confirmed lost by the carrier, contact support@trinibornbrand.com within 7 days of the expected delivery date. Include your order number and photos if the item arrived damaged. Please check your delivery address carefully at checkout; an incorrect address can prevent successful delivery.

Changes and cancellations

Once an order enters processing, we can’t guarantee changes or cancellation. Email support@trinibornbrand.com as soon as possible and we’ll do our best to help.