Shipping policy

Last updated: August 2026

At Trini Born Brand, we take pride in delivering quality pieces to our customers. Please read our shipping policy carefully so you know what to expect when you place an order.

1. Order Processing

All orders are reviewed and processed within 5–10 business days of purchase confirmation. Processing includes quality inspection and preparation for dispatch.

Orders placed on weekends or public holidays will begin processing the next business day.
You will receive an order confirmation email immediately after purchase.
A separate shipping confirmation email with tracking details will be sent once your order has been dispatched.

Please note: Processing time is separate from delivery time. Your total wait time will include both.

2. Shipping by Collection

We offer two product lines, each with its own fulfillment process:

TT Edition (Trinidad & Tobago)

Our TT Edition products are fulfilled via our print-on-demand partner, sent to us and we ship directly to Trinidad & Tobago after completing quality check.

Detail	Timeframe
Processing Time	5–10 business days
Estimated Delivery	3–4 weeks from order date
Carrier	Varies

US Edition (United States & International)

Our US Edition products are fulfilled via our print-on-demand partner, and we shipped directly to your door after completing quality check.

Detail	Timeframe
Processing Time	5–10 business days
Estimated Delivery	3–4 weeks from order date
Carrier	Fedex / UPS

3. Shipping Destinations

TT Edition ships directly to Trinidad & Tobago only.
US Edition ships to the United States and select international destinations.

If your country is not available at checkout, please contact us and we'll do our best to assist.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location and the items in your order. Any applicable rates will be displayed before you complete your purchase.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become active in the carrier's system.

You can track your order directly through the carrier's website or via the link provided in your shipping confirmation email.

6. Customs, Duties & Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are not included in your order total and are the responsibility of the customer.

Trini Born Brand is not responsible for delays caused by customs processing.

7. Delays & Exceptions

While we do our best to meet estimated delivery windows, the following may cause delays beyond our control:

Carrier disruptions or backlogs
Customs clearance processing
Public holidays in the origin or destination country
Severe weather or natural events
High-volume periods (product launches, holidays)

During peak periods, processing times may be slightly extended. We will communicate any known delays via email or our social channels.

8. Lost or Damaged Packages

If your order arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date with your order number and photos (if applicable). We will work with you to resolve the issue as quickly as possible.

We are not responsible for packages lost due to an incorrect shipping address provided at checkout. Please double-check your address before placing your order.

9. Order Changes & Cancellations

Once an order has entered processing, we are unable to guarantee changes or cancellations. Please contact us as soon as possible at support@trinibornbrand.com if you need to make a change, and we will do our best to accommodate your request.